A recent Aberdeen study highlighted a vital trend companies must address: The convergence of B2B and B2C ecommerce. Despite their differences, the challenges facing ecommerce activities for B2B and B2C firms are growing evermore similar.
Businesses must regularly reevaluate the channels they use to interact with customers in order to ensure that these channels are properly aligned with buyer preferences.
Aberdeen’s Omer Minkara attended Aspect’s 2015 analyst summit. Here he shares what he heard about customer engagement, the cloud, mobile, and more.
I’m only saying it because I care… NOT EVERY MARKETING TACTIC IS A NEW, INNOVATIVE, GAME-CHANGING REVELATION!
There are good things about collecting customer data. There are challenging things about collecting customer data. And then, of course, there are the ugly things that make consumers completely shut down or distrust customer data collection.
The short answer is yes. It should. Let me tell you why.
How will the company fare in its expansion? What challenges will it face?
Recently, a Harvard Business Review article suggested that the downfall of Tesco, a UK based grocery giant, was in part due to an over-reliance on data-driven marketing practices. To be blunt, this idea is just wrong.
This year’s Salesforce user event in San Francisco had 140,000 registrants – signaling that Dreamforce is no longer just a user event for Salesforce.com customers, but an industry event.
Happy National Customer Service Week! In honor of this week dedicated to delighting customers and improving customer experience, I wanted to highlight recent Aberdeen Group research reports on the topic.