Actionable Insight for Leaders in Marketing, Sales, and Customer Service
Four out of five companies are using social media as part of their customer service efforts. There’s a good reason for that.read more
Customers visiting retail stores and chain restaurants want a seamless customer experience. When they walk in the door, however, they are anonymous. Can we change that?
Spoiler: Marketers can learn from the Super Bowl. Unfortunately, they might not like what they learn.
When sales reps leave, it hurts. So, how do the Best-in-Class get sales reps (especially the big billers!) to stick around?
Creating and managing your small business domain and website does not have to be complex or difficult.
Can brands help us understand our place in the universe and give our lives meaning? Rethinking Prestige Branding: Secrets of the Ueber-Brands makes the argument that they just might.
In 1966, The Doors provided the soundtrack on a Ford training film. While the music they played is pretty good, the message of the film is worth a listen, too!