Actionable Insight for Leaders in Marketing, Sales, and Customer Service
In 1966, The Doors provided the soundtrack on a Ford training film. While the music they played is pretty good, the message of the film is worth a listen, too!read more
Technicians have the responsibility of not only fixing things, but they have also become brand advocates and the face of many service organizations.
“Disruption” gets a lot of press nowadays, but Samantha Stone explains why it might not be right for every organization.
There is a generation of people which learn from, communicate with, and train each other through videos, and this evolution is beginning to seep into the business world, namely into field service.
Here are some takeaways from WBR’s Field Service East event held in Atlanta.
Texting hasn’t been around for very long, but this infographic details its history!
With the “buyer’s journey” now replacing the “sales cycle,” B2B marketers need to empower their sales counterparts with more robust content management capabilities.