Actionable Insight for Leaders in Marketing, Sales, and Customer Service
Last week I spent several days in Las Vegas attending the Aspect Customer Event (ACE). Here’s what you need to know.read more
Top performing organizations found three key ways to ensure that technicians were valued, engaged, and driven to help deliver exceptional service for customers.
New research conducted by Aberdeen regarding sales enablement brings to light a number of ways in which optimizing the experience of the remote sales person can be linked to continued sales performance improvements.
Customer Experience Management mimics the behavior of today’s business and individual buyers; it’s constantly evolving.
What is your definition of support? Make a customer happy, get the customer off the phone as quickly as possible, or is it to identify new cross- and up-sell opportunities from each interaction?
Because people still want to engage with people, even in this hyper-connected age, events still work — but only if the on-site staff bring their “A” game.
Trip Kucera reflects on his time attending the Adobe Marketing Summit in Salt Lake City where the themes were reinvention and execution.