Actionable Insight for Leaders in Marketing, Sales, and Customer Service
Intelligent use of data is key to creating great customer experiences online, but it’s not just about the data. As Jan Vels Jensen, CMO at Cxense explains, it’s about aligning the entire organization around the idea that your customer shouldn’t feel like a stranger.read more
Here are a few suggestions on how to train technicians to maximize employee engagement.
To own or lease? This discussion is now happening for many service organizations in regard to whether or not they leverage a third-party field service workforce.
Aberdeen research shows that the top two pressure-shaping social media initiatives are the proliferation of new channels for engagement and the influence of third parties on customers’ decision journeys.