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Employees are no longer tethered to their desks. With the rise in remote work options, and the necessity of accessing information at the point of customer need, paper documents and clunky content management systems just don’t make sense anymore. Aberdeen Group’s Nick Castellina discusses a mobile tool that enables employees to enhance the customer experience in his recent report, Put Operational Excellence in the Palms of Your Hands with Mobile Workflows.

Today’s business environment requires better customer service, quicker and smarter decisions, and increased efficiency. Here’s where mobile workflow management solutions come in. This software is designed to provide employees with the ability to input and access the information that they need at the point of action.  The Best-in-Class are three times as likely to have mobile access to Business Process Management / workflow management solutions, and as a result, enjoy more efficient processes, and better customer service across all functions of the organization.

Some benefits of mobile workflows are outlined in the figure below.

Key Mobile Capabilities

The bottom line here is that employees must be enabled to execute, monitor, modify, and measure their workflows with ease and speed, on the go, from any location. Mobile tools allow them to continuously improve, make data-driven decisions, and become resilient and adaptable in the face of market changes.

To learn more, join us on Thursday, August 4th at 1pm EST for a live webinar with Nick Castellina of Aberdeen Group, and Charles Var of TrackVia. They’ll discuss:

  • Pressures driving businesses today to adapt
  • Benefits of implementing a mobile workflow strategy
  • How to empower the line of business to innovate and work smarter
  • How to minimize the impact of operational workflow support on IT
  • Key considerations and tips for flexible, mobile workflow management

 

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