News and Views on Product Innovation, Manufacturing, Supply Chain Management, and Field Service Operations
After Cisco announced its offer to acquire Broadsoft last week, I wanted to explore how the combination of Cisco and Broadsoft’s capabilities could change the contact center space.read more
Today’s supply chains must ensure stability in support of eCommerce and omni-channel strategies.
Inventory optimization allows supply chain managers to balance the tradeoffs between just-in-time and just-in-case strategies.
Reduce costs and refine prediction by adopting a data-driven approach to PCM.
Companies today have more data collected from more channels than they know what to do with. How can the flood of data be corralled into insight?
Develop, launch, and manage products more effectively with a risk-free, low-cost simulation environment.
Human interaction is critical for customer experience management.