News and Views on Product Innovation, Manufacturing, Supply Chain Management, and Field Service Operations
How is it that these corrugated steel boxes became the ubiquitous unit of international commerce?read more
PTC kicked off their PTCLive event here in Boston with CEO James Heppelmann offering insight into PTC’s focus on helping manufacturers evolve and connect to the Internet of Things.
Does your organization have a fleet of vans or trucks? Are these vehicles connected? Is it a challenge to track idling, fuel usage, and driving behavior?
We have tracked service and manufacturing organizations as they have moved from primarily being managed as a cost center to a profit center.
Top performing organizations found three key ways to ensure that technicians were valued, engaged, and driven to help deliver exceptional service for customers.
Customer Experience Management mimics the behavior of today’s business and individual buyers; it’s constantly evolving.
What is your definition of support? Make a customer happy, get the customer off the phone as quickly as possible, or is it to identify new cross- and up-sell opportunities from each interaction?