News and Views on Product Innovation, Manufacturing, Supply Chain Management, and Field Service Operations
In this article, we’ll explore how omni-channel demands are forcing the world’s best eCommerce companies to balance cost and service using a unique set of customer fulfillment optimization capabilities.read more
With the convergence of B2B and B2C, and growing eCommerce requirements, ultimately creating a customer-connected era, businesses must begin to address new customer expectations.
The S&OP process is the perfect vehicle to evaluate and determine the impact various pressures to effectively communicate them across the organization, and, ultimately, to align the entire organization to “one plan.”
The top two aspects which positively impact future products are a focus on the customer and in breaking down internal silos.
2014 has been another great year for service leaders and for innovations in delivering resolution.
Trends are often just a flash in the pan which fade as the next cool thing is identified, and the concept of BYOD (bring your own device) seems to suffer the same fate.
How will the company fare in its expansion? What challenges will it face?