Essential Insights for Best-in-Class Companies
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What is your definition of support? Make a customer happy, get the customer off the phone as quickly as possible, or is it to identify new cross- and up-sell opportunities from each interaction?
Because people still want to engage with people, even in this hyper-connected age, events still work — but only if the on-site staff bring their “A” game.
Trip Kucera reflects on his time attending the Adobe Marketing Summit in Salt Lake City where the themes were reinvention and execution.
In honor of April Fool’s Day, here is a new section to the series of blogs on The Devil’s Dictionary for IT and IT Security.
Even with all of the discussion of Software Defined Networking (SDN), one thing will remain true: a good portion of the people at Interop will have little or no understanding of just what SDN means.
It’s essential and urgent that we bridge the divide between the generally more technical security practitioners and the generally less technical business leaders. If we can’t figure out how to do this, the bad guys will continue to win.
Ceridian has a comprehensive suite of solutions including talent management, wellness, employee engagement, business intelligence, and workforce management.
Influenced by pending commissions, spiffs, and President’s Club vacations, reps and managers alike unfortunately let their emotions dictate the contents of the sales forecast.
Smart businesses are utilizing a network data approach to meet performance challenges in real-time, and look at the positive results that they are gaining from this strategy.
This week at the Adobe Digital Marketing Summit in Salt Lake City, Adobe and SAP announced a partnership in which SAP will resell the Adobe Marketing Cloud with SAP HANA and the hybris Commerce Suite to support omni-channel marketing and eCommerce.
New Aberdeen research introduces the concept of the “anywhere, anytime, any device” seller capable of collaborating seamlessly with team members to effectively perform.
One of the big potential problems of cloud-based and hosted services: in the end, if the data isn’t fully under your control, you’re never sure who may have access to it.
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