Essential Insights for Best-in-Class Companies
(and those who are trying to get there)
The Latest Articles that are really awesome and you should read them right now.
If you’re a fan of classic cartoons, you’ve probably seen characters like Wile E. Coyote take a beating. In the cartoons, this can be pretty funny. But if you’re an end-user requesting support from your company’s help desk, getting figuratively bashed in the head by poor support can be pretty discouraging.
Aberdeen research gives insight into how organizations are currently using visualizations fueled by real-time data.
Here are a few suggestions on how to train technicians to maximize employee engagement.
To own or lease? This discussion is now happening for many service organizations in regard to whether or not they leverage a third-party field service workforce.
While the alleged technologically advanced glasses owned by villain Magnussen in BBC’s Sherlock may have been ordinary, real-time analytical tools and big data are anything but.
The traditional way to address a need to speak other languages has been to invest in costly and time consuming courses or courseware. But there’s a freely available service that uses gamification and strong language teaching methods to make learning another language easy and, yes, even fun.
In this video, Jim Rapoza talks to Aberdeen Senior Research Analyst Omer Minkara about omni-channel customer care, what it is, and how businesses can gain by adopting this practice.
So what does the the announcement of Microsoft CEO Steve Ballmer stepping down and being replaced by Satya Nadella mean for Microsoft and its customers? Only time will tell, but there is a potential for some significant change.
So that’s the way a major Chinese technology vendor celebrates the New Year, with not one, but two major acquisitions. Clearly Lenovo, the largest PC vendor in the world, is looking towards not just a new year, but becoming a new company.
In this Aberdeen Group podcast, Editorial Director Jim Rapoza speaks with Research Analyst Aly Pinder about the impact of PTC’s acquisition of ThingWorx.
Here is a company of self-proclaimed researchers and adult beverage enthusiasts dedicated to improving consumer experiences through consumer testing…with a literal twist.
The returns from the press and pundits on last week’s Consumer Electronics Show in Las Vegas are in, and the overwhelming reaction seems to be “meh.”
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