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Here are some basic building blocks for getting ahead of the consumerization of IT train, in the context of virtualization and cloud computing infrastructure.
Looking back at his experiences at last week’s show, Aberdeen Group’ analyst Him Rapoza is starting to see a clear theme emerge, namely, that Interop 2014 was all about getting stuff done.
Top performing organizations found three key ways to ensure that technicians were valued, engaged, and driven to help deliver exceptional service for customers.
By unanimous decision of the judges in the court of popular opinion: GibSec 3, Snapchat 0, and 4.6 million Snapchat users lose.
New research conducted by Aberdeen regarding sales enablement brings to light a number of ways in which optimizing the experience of the remote sales person can be linked to continued sales performance improvements.
The official theme for the Interop 2014 in Las Vegas this week is “Celebrating the IT Community,” but we all know the “real” theme of the show will quickly become apparent based on what everyone is talking about
Here are some of the basic building blocks for getting ahead of the consumerization of IT train, using file sync / file sharing as an example.
Customer Experience Management mimics the behavior of today’s business and individual buyers; it’s constantly evolving.
What is your definition of support? Make a customer happy, get the customer off the phone as quickly as possible, or is it to identify new cross- and up-sell opportunities from each interaction?
Because people still want to engage with people, even in this hyper-connected age, events still work — but only if the on-site staff bring their “A” game.
Trip Kucera reflects on his time attending the Adobe Marketing Summit in Salt Lake City where the themes were reinvention and execution.
In honor of April Fool’s Day, here is a new section to the series of blogs on The Devil’s Dictionary for IT and IT Security.
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