Essential Insights for Best-in-Class Companies
(and those who are trying to get there)
The Latest Articles that are really awesome and you should read them right now.
In December 2013 and January 2014, Aberdeen conducted a series of surveys focused on Travel and Expense Management (T&E) for 2014.
RSA Conference 2014 in San Francisco felt like everyone rushed to the back corner of the playground after school, to see the fight that had been brewing for several weeks between the big bully (the US government) and the nerdy kid (the information security industry) – but then the fight didn’t happen.
A conversation about The Account Maximization Coefficient.
A connected enterprise is an organization which not only communicates across disparate teams but is also integrated in strategy, thought, and technology for improvement and execution.
A number of CRM-integrated technology add-ons help sales organizations both maximize the value of their technology investment, and deliver measurable business value. A recent Research Brief focuses on the relatively new sales content management technology known as “sales portals” or “deal rooms.”
If you’re a fan of classic cartoons, you’ve probably seen characters like Wile E. Coyote take a beating. In the cartoons, this can be pretty funny. But if you’re an end-user requesting support from your company’s help desk, getting figuratively bashed in the head by poor support can be pretty discouraging.
Aberdeen research gives insight into how organizations are currently using visualizations fueled by real-time data.
Here are a few suggestions on how to train technicians to maximize employee engagement.
To own or lease? This discussion is now happening for many service organizations in regard to whether or not they leverage a third-party field service workforce.
While the alleged technologically advanced glasses owned by villain Magnussen in BBC’s Sherlock may have been ordinary, real-time analytical tools and big data are anything but.
The traditional way to address a need to speak other languages has been to invest in costly and time consuming courses or courseware. But there’s a freely available service that uses gamification and strong language teaching methods to make learning another language easy and, yes, even fun.
In this video, Jim Rapoza talks to Aberdeen Senior Research Analyst Omer Minkara about omni-channel customer care, what it is, and how businesses can gain by adopting this practice.
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