Essential Insights for Best-in-Class Companies
(and those who are trying to get there)

The Latest Articles that are really awesome and you should read them right now.

Do Your End-users Think That IT Support is Despicable?

If you’re a fan of classic cartoons, you’ve probably seen characters like Wile E. Coyote take a beating. In the cartoons, this can be pretty funny. But if you’re an end-user requesting support from your company’s help desk, getting figuratively bashed in the head by poor support can be pretty discouraging.

Sprechen Sie Technik?

The traditional way to address a need to speak other languages has been to invest in costly and time consuming courses or courseware. But there’s a freely available service that uses gamification and strong language teaching methods to make learning another language easy and, yes, even fun.

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