Essential Insights for Best-in-Class Companies
(and those who are trying to get there)
The Latest Articles that are really awesome and you should read them right now.
On May 18, 2016 NICE Systems announced that it has entered into a definitive agreement to acquire inContact. This marks yet another turn in the long road the contact center industry has been taking towards consolidation.
Last week I spent several days in Las Vegas attending the Aspect Customer Event (ACE). Here’s what you need to know.
The term “Big Data” in and of itself invites confusion and ambiguity. What are the main things companies fail to understand – or misunderstand – when considering a Big Data initiative?
The 2016 WorkHuman conference was punctuated by one thing in particular: they keynote delivered by Michael J. Fox. Here’s what we took away from his speech.
Contingent labor is here to stay. Do you know how to manage it?
Are your financial operations stuck in the stone age? Take a hint from leading organizations, and follow these 3 steps to modernize your FinOps department.
Leveraging your freight spend is a great way to gain additional funding for acquisition or capital equipment. Let’s get you started.
No one can ever predict the future (prove us wrong, fortune tellers!), but with predictive analytics, leading companies can get pretty close, by being proactive and getting a jump on critical decisions.
One of the many myths of leadership is that leadership is in charge — that they have the power to steer the ship, hire and fire as needed, and wear great shoes. In reality, the employees are the ultimate arbiters of organizational success.
Don’t let the data generated from your products and operations go unused, turn it into insight for a competitive advantage.
Done well, privileged access management (PAM) protects organizations from data loss and theft and denial of service. PAM done poorly—or not at all—is often a compliance violation, opening the door to fines, as well as data exposure.
Unlimited time off sounds like a sweet perk, right? Well, it may not be a for every organization.
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