ABERDEEN ESSENTIALS

Essential Insights for Best-in-Class Companies
(and those who are trying to get there)


The Latest Articles that are really awesome and you should read them right now.

All You Have Is Your Workforce

One of the many myths of leadership is that leadership is in charge — that they have the power to steer the ship, hire and fire as needed, and wear great shoes. In reality, the employees are the ultimate arbiters of organizational success.

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Contact Center Workforce Optimization

This survey will be used to identify how Best-in-Class contact centers maximize agent productivity, increase agent engagement and ultimately improve customer satisfaction rates.

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Managing and Maximizing Data

Thank you for participating in our Managing and Maximizing Data. This survey examines the strategies, capabilities, and tools that enable organizations to successfully derive insight from vast and diverse datasets.

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T&E Solution

6/08/2017 – 2:00 PM EST
In this webinar, we will look at what separates the Leaders from everybody else when it comes to T&E management.

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