Essential Insights for Best-in-Class Companies
(and those who are trying to get there)
The Latest Articles that are really awesome and you should read them right now.
Companies are going to have to re-examine their marketing practices if they want to connect to their audience on Facebook.
A company’s brand image is shaped by everyone in the business, from back office, to Sales, to third-party distributors, to public posts on social media platforms. Leading companies are improving customer experience metrics and avoiding risks — like public customer rants — by aligning customer service and marketing programs.
In this last article of our top customer experience (CX) trends and best practices for 2018, we’ll explore two additional processes CX leaders have set their eyes on: rediscovering the fundamentals of CX programs, and augmented intelligence.
Don’t put up with phishing attacks! Our webinar, Reducing the Risk of Phishing Attacks, reveals the potential scope of damage incurred in the first 60 minutes of a phishing attack and how Best-in-Class companies reduce and manage this risk.
Despite investing a lot of time and money into building wellness programs, many employers still see poor participation rates. The best way to win their attention and get them involved is by generating excitement.
Before you make an investment in translation software, make sure you ask and these five questions.
If history is any indication, it will probably take more catastrophes to inspire any meaningful progress to be made on IoT device security.
This installment of our CX Trends 2018 series examines two process trends CX executives are increasingly focusing on in 2018 and beyond.
Many companies are leveraging predictive analytics to gain actionable insight into their business. But predictive analytics can only be transformative if it is integrated appropriately into business practices and tied to quantifiable results.
In this second article in our series of customer experience (CX) trends, we’ll continue observing the top technologies CX leaders plan to incorporate into their activities in 2018.
Financial tech is still in its nascent stages and continues to be widely misunderstood, but it presents a multitude of opportunities for merchants and has tremendous potential to propel ecommerce to new heights.
Aberdeen surveyed CX leaders in companies across the globe to determine the technologies and processes they currently use to achieve Best-in-Class results.
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