Essential Insights for Best-in-Class Companies
(and those who are trying to get there)
The Latest Articles that are really awesome and you should read them right now.
The boom of the Internet of Things (IoT) has marked a new era in data processing, and inevitably brings additional concerns regarding cyber security.
Event marketing is no walk in the park. On top of travel and expenses, promotional challenges, limited resources, and the inevitable logistical woes (whether you are hosting or sponsoring), there is always the pressure to show a measurable and favorable ROI.
Analytics is a relative newcomer to the mobile and cloud space, but that hasn’t stopped it from being increasingly relied upon by the Best-in-Class.
How do successful high-tech companies manage to automate CPQ and the impact it has on their operating results?
A recent Aberdeen report explored the concept of relevant analytics, and demonstrated how organizations that stay focused on the analytical needs of their users shared several common characteristics that help them perform.
In this post, we’ll take a look at how customer service organizations were influenced in 2015 by three key trends: journey management; workforce optimization; and knowledge management.
With data breaches and credit card fraud at all-time highs, the EMV Chip aims to enhance card security.
There are no spoilers in this post, and to cut right to the chase, that’s one of the biggest takeaways of the record-shattering box office performance of Star Wars Episode VII: The Force Awakens: The product was not given away too soon.
Traditional spreadsheets present a host of challenges, from breakable formulas to security concerns. Read about the solutions that leading companies are utilizing to take their planning, budgeting, and forecasting beyond spreadsheets.
It is more and more evident that new technology encourages sharing information in a social context. This is where peer influence comes in.
SD-WAN enables “network-aware” orchestration, delivering greater network agility so that enterprises can remain competitive.
We’re almost at the end of 2015 and it’s been yet another year of great changes in the customer service space. In this post, we’ll focus on changes in omni-channel, mobile, and social customer care.
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