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Contact Center Workforce Optimization: How to Maximize Agent Productivity & Customer Satisfaction
Thank you for participating in the “Contact Center Workforce Optimization” benchmark survey. This survey will be used to identify how Best-in-Class contact centers maximize agent productivity, increase agent engagement and ultimately improve customer satisfaction rates.
Managing and Maximizing Data
Thank you for participating in our Managing and Maximizing Data. This survey examines the strategies, capabilities, and tools that enable organizations to successfully derive insight from vast and diverse datasets.
2017 Manufacturing Operations Management and Manufacturing Execution Systems Survey
Thank you for participating in the manufacturing benchmark study, which will cover the subject areas of manufacturing operations management and manufacturing execution systems.
Accounts Payable/Accounts Receivable Benchmark Study
Thank you for taking the time to participate in this Accounts Payable/Accounts Receivable benchmark study. The information you provide will assist in identifying industry best practices around AP/AR.
Banking, Financial Services, and Insurance Benchmark Survey – 2017
Thank you for participating in our Banking, Financial Services, and Insurance Benchmark Survey – 2017. This survey is designed to examine industry-wide pressures, identify operational trends, and particularly investigate the strategies.
The Project Profitability Benchmark Study
The Project Profitability Benchmark Study Project management is a foundational discipline for organizations of all types and sizes. This survey is designed to understand how top performing organizations deliver profitable projects through effective project management, customer management, and back-office activities.