Automated technology systems are changing our everyday lives. One would expect that something on the front lines of technology, like IT service and support, would fully embrace automated tools and systems to provide similar agility and proactive capabilities for meeting an organization’s IT needs. 

But surprisingly, many businesses have yet to take advantage of automated IT support capabilities.

However, Aberdeen research has shown that the businesses that are leveraging automated tools within their IT support systems are gaining numerous benefits:


By leveraging automated IT support systems, the Best-in-Class are becoming more agile in the services and products they deliver, seeing fewer problems that impact productivity, and lowering costs. To learn more, check out this knowledge brief, Successful Service Desks Are Agile, Proactive, and Automated.