Must-have Information for IT & IT Security Pros
A company’s brand image is shaped by everyone in the business, from back office, to Sales, to third-party distributors, to public posts on social media platforms. Leading companies are improving customer experience metrics and avoiding risks — like public customer rants — by aligning customer service and marketing programs.read more
Many companies are leveraging predictive analytics to gain actionable insight into their business. But predictive analytics can only be transformative if it is integrated appropriately into business practices and tied to quantifiable results.
In this second article in our series of customer experience (CX) trends, we’ll continue observing the top technologies CX leaders plan to incorporate into their activities in 2018.
Financial tech is still in its nascent stages and continues to be widely misunderstood, but it presents a multitude of opportunities for merchants and has tremendous potential to propel ecommerce to new heights.
Aberdeen surveyed CX leaders in companies across the globe to determine the technologies and processes they currently use to achieve Best-in-Class results.
Two critical vulnerabilities have been discovered in Intel, AMD, and ARM processors that date back over two decades. Virtually all PCs, laptops, tablets, and smartphones are affected.
In case you’ve been worried about the imminent takeover of self-aware robots who calculate our inevitable extinction, there’s some good news: At this point, they can be foiled by a Grateful Dead sticker.