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Must-have Information for IT & IT Security Pros

Application Testing is Making a Comeback for Agile DevOps Teams

Application Testing is Making a Comeback for Agile DevOps Teams

For a few years now, it has seemed like agile developers and DevOps teams haven’t been giving testing its proper due. One could almost picture them thinking, “So what if there’s a bug, design flaw or performance issue. We’ll fix it in the new version next week.” This line of thinking has turned out to be a big mistake.

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The Divide Between Customer Service and Marketing is Costing Your Business

A company’s brand image is shaped by everyone in the business, from back office, to Sales, to third-party distributors, to public posts on social media platforms. Leading companies are improving customer experience metrics and avoiding risks — like public customer rants — by aligning customer service and marketing programs.

Customer Experience Trends 2018 – Part 4

In this last article of our top customer experience (CX) trends and best practices for 2018, we’ll explore two additional processes CX leaders have set their eyes on: rediscovering the fundamentals of CX programs, and augmented intelligence.

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