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It’s a great time to be alive: on-demand access is within reach for that delicious ice cream cone (and I love ice cream), and the latest streaming services via your set-top box are just a tap or click away.

So, to cue Jerry Seinfeld, “What’s the deal with IT service and support?” Even now, we’re finding that IT support is stuck in the land of Betamax and VHS in some organizations, hardly giving users a shot at self-service with dated ticketing systems and archaic technologies ruling the day. But the Best-in-Class are pretty smart folks — they’ve already figured out the power of self-serve support, as this new Stat of the Week demonstrates.

While you’re here, stay for a bit. Check out our previous Stats of the Week.

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